One Shared Starting Point Customer information, quotes, orders, contracts, and agreed services form the foundation for subsequent activities. In twyz, this information remains connected and is available in the relevant context for subsequent projects, service cases, or assignments. This eliminates the need to repeatedly gather information from different systems, files, or emails whenever a new business process begins.
Connect Individual Workflows Depending on the business model, customer agreements may lead to projects, recurring services, or operational assignments. Different types of services may require their own workflows, schedules, and responsibilities. twyz provides a shared foundation that keeps tasks, schedules, responsibilities, and relevant information connected to the corresponding project, service case, or assignment.
Allocate Resources More Effectively Employees, capacities, and tasks must match the actual requirements of upcoming projects, services, and assignments. Reliable planning becomes increasingly important when coordinating multiple teams, locations, or parallel orders. Connecting resources with operational activities provides greater transparency into upcoming work, required capacities, and potential bottlenecks.
Organize Work Within the Process Planning turns into actual work. Employees need information about their tasks, appointments, customers, and related business activities. Responsibilities and progress should remain transparent, even when multiple employees or departments are involved. Tasks and relevant information remain connected to the corresponding business activity. This makes it easier to see what needs to be done next, who is responsible, and how work is progressing.
Record Services Where They Are Delivered Services delivered and time spent are not only relevant for tracking operational progress. They often also form the basis for service records, project evaluation, and subsequent billing. When time and services are recorded directly in connection with the relevant order, project, or service activity, there is no need to collect the same information again from spreadsheets, emails, or different applications.
Keep Documentation Connected Documents, service records, and other information are created throughout the service delivery process. They relate to customers, projects, orders, assignments, or individual services and should therefore remain connected to the corresponding business activities. Instead of storing information separately and having to link it to the correct activity later, relevant documents can remain available directly within the corresponding workflow.
From Service Delivery to Billing Billing does not begin when an invoice is created. The information required for billing is already generated during service delivery – for example through orders, recorded working hours, services performed, and approvals. When operational and financial information remain connected, subsequent processes can build on existing data. This reduces manual transfers and repeated data entry.
Greater Transparency Across the Entire Process End-to-end service processes offer benefits beyond daily operations. Operational and financial information can be analyzed together, providing a stronger foundation for business management. This makes it possible to see not only what has already been completed, but also which services are still outstanding, where coordination is needed, and how developments may affect profitability and billing.
IT Service Providers & Managed Service Providers Projects, service contracts, recurring services, time tracking, resources, and billing must work closely together in daily operations. twyz provides a shared foundation that connects different contract and service models, allowing information to be used consistently from customer management through to billing.
Security & Surveillance Services Workforce scheduling, recurring services, contracts, documentation, and billing involve numerous operational handovers. twyz helps connect customer agreements, service assignments, responsibilities, field reports, and financial processes on a single integrated platform.
Technical Service Companies Maintenance activities, service assignments, technical documentation, and different customer agreements require reliable coordination. With twyz, planning, execution, service records, and subsequent billing can be organized within one seamless end-to-end process.
Larger Skilled Trades and Related Service Providers Multiple field service teams or locations, framework agreements, different types of services, and a combination of project-based and service-based business increase organizational complexity. twyz connects these processes on a single platform and provides greater transparency across orders, resources, and services delivered.
Project-Based Service Companies When customer orders, projects, employees, time tracking, service delivery, and billing are closely interconnected, separate applications quickly reach their limits. twyz creates a shared foundation that connects operational project work with financial management.
Service-Oriented Companies Recurring services, service contracts, and individual customer requirements demand clear workflows and reliable information. twyz connects contracts, service cases, tasks, service recording, and billing, ensuring that relevant information is not lost between separate systems.
Companies with Multiple Teams & Locations As teams, branches, or legal entities are added, coordination requirements and organizational complexity increase. twyz provides a shared platform for central business data and processes while accommodating different responsibilities and company-specific workflows.
Other Complex Service Companies Don't see your industry listed? What matters most is not the industry itself, but the complexity of your business processes. If customers, contracts, projects, services, resources, service delivery, and billing are closely interconnected and standard software is increasingly reaching its limits, twyz could provide the right foundation.
A Common Reality When Software Dictates Your Processes Different applications, Excel spreadsheets, and custom workarounds fill the gaps that the central system cannot accommodate. As a result, new requirements often lead to additional handovers, increased administrative effort, and new dependencies.
When Software Adapts to Your Processes. twyz.enterprise With twyz, common processes are standardized where it makes sense. Business-critical requirements related to contracts, services, responsibilities, or billing can be preserved. The result is a unified ERP platform that adapts to your business instead of forcing it into rigid workflows.